E-Learning Support Technician (Level 2 and Level 1)
Persona Staff
- Cape Town, Western Cape
- Permanent
- Full-time
- Provide telephonic and ticket-based support for E-Learning issues (Level 1).
- Engage in complex problem-solving and system diagnosis, going beyond routine issues (Level 2).
- Act as a liaison with clients to understand their unique challenges and to engineer tailored E-Learning solutions.
- Participate in both the development and back-end maintenance of learning platforms.
- Extend your knowledge and expertise through specialized, team-led training sessions.
- Participate in rigorous site testing and debugging processes.
REQUIREMENTS:Qualifications and experience:
- A Bachelorâs degree in Computer Science, Information Technology, or a related field is highly recommended, or
- A diploma or associate degree in Computer Science, Information Technology, or Educational Technology, combined with relevant work experience; or
- Matric and Certifications related to Learning Management Systems, particularly Moodle, can be considered in lieu of a degree when backed by significant hands-on experience.
- A foundational understanding of Moodle or other Learning Management Systems (LMS).
- Proficiency in identifying and resolving technical issues.
- Experience in CSS, MySQL and basic PHP is a plus.
- Proficient in Microsoft 365.
- Openness to learning new programming languages and frameworks.
- Outstanding communication skills with a customer-centric orientation.
- Professional use of English (written and spoken).
- Strong analytical and problem-solving abilities.
- Capability to work effectively both within a team and independently.
- Quick adaptability to a fast-changing technological environment.
- Capacity for handling sensitive client material and intellectual property with discretion.
- A mindset that values innovative and out-of-the-box thinking.
- Stable, adaptable with a high-stress tolerance in a mature way.
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KEY FUNCTIONAL/TECHNICAL COMPETENCIES:
- Strong knowledge of web service/API technologies such as SOAP and REST.
- Proficiency in PHP (preferable) and experience with MySQL databases.
- Experience in the delivery of complex solutions.
- Knowledge of and ability to understand business concepts and evaluate the impact of business changes on systems.
- Experience implementing application security standards.
- Company Applications: Open Journals Systems and Open Monograph Press
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