Refrigeration Operations & Service Manager

• Trade tested and qualified in HVAC and Refrigeration.
• Experienced in daily Service related Refrigeration issues and Project builds.
• 15- 20 years industry experience “you know refrigeration inside out”.
• 5-10 years in a similar position managing Refrigeration Technicians.
• People management, Team building ,Project and Service delivery is a priority with appropriate references
• Build and manage our Refrigeration technicians

• Build teams & Area controllers[2] & Spares
• Non nonsense approach.
• Manage leave.

• Maintenance SLA's
• Daily call outs
• Project Resource allocation & scheduling
• Workshop repairs
• Follow on's
• Spares “on time & right”
• Daily routine:
• 7:30 Meeting & job allocation with technicians at 7:30
• Check fitness and ready to go eg. dress code, van stock etc.
• Manage our 2 Controllers allocating jobs and call outs to technicians [daily, hourly etc.]- right guy for the right job
• Check outstanding issues from previous day
• Repair quote detail follow up with office
• Technicians Out the gate by 8:00
• Act as “go to guy”, leader, coach, by phone/on site for challenging issues
• Spot checks on site [5-10] per week [technicians & customer interaction ]
• Weekly routine
• Standby schedule [daily/weekends/holidays]
• Tool & vehicle inspection
• Van stock
• Six Monthly
• Conduct bi-annual performance reviews on technicians
• Determine development areas for skills improvement

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