Help Desk Technician (Remote First)
European Wax Center
- Plano, TX
- Permanent
- Full-time
- Monday-Thursday
- (4) 10 hour shifts
- Support and maintain the POS system, database and configuration
- Support POS change requests (e.g. promos, price changes, product, permissions, etc.) by partnering with Marketing and Retail Operations leaders and managing expectations, communicating effectively and negotiating timelines/deliverables
- Test and implement any new, in-center software/hardware
- Support new retail openings, closures, ownership transfers, and retail remodels
- Support onshore/offshore Help Desk team
- Manage POS and Field Services vendors
- Manage effective relationships with internal and partner resources.
- Assistance with creating SOP for training purposes
- Tracking Retail Tech stats
- Manage ticketing platform
- 1-2 years of retail/franchise industry experience preferred
- 2-4 years of supporting / maintaining retail/POS systems and technology
- Cloud Based POS systems experience preferred (Zenoti or other Cloud Based POS experience is a plus)
- IT project management experience a plus
- Entry level knowledge of troubleshooting techniques, familiar with system performance tools, hardware, network and software technologies
- Strong written and verbal communication skills
- Must be process driven, organized and able to multi-task
- BS in Computer or IT Certification a plus
- Remote-First Workplace
- Flexible Fridays
- Diversity, Equity & Inclusion Council
- Monthly Remote Stipend
- Professional Development Stipend (up to $500 annually)
- 1 Wellness/Mental Health Paid Day Off
- 1 Volunteer Paid Day Off
- Health Benefits (Medical, Dental, Vision)
- HDHP with HSA plan (annual employer contribution to HSA)
- Employer-Paid Basic Life Insurance and AD&D
- Employer-Paid Short- and Long-term Disability
- Employer-Paid Wellness Reward Program
- Employer-Paid Mental Health Benefit
- Employer-Paid Employee Assistance Program
- Employer-Paid Out of State Medical Travel Benefit
- 401(k) Safe-Harbor Matching
- Ancillary Benefits (pet insurance, legal coverage, identity theft protection, accident, hospital, and critical illness coverages)
- Paid Time Off (increases with tenure)
- Paid Parental, Adoption, and Foster Leave
- Out of State Medical Travel Benefit