General Manager - Mantis Akagera Game Lodge

• Operational Management: Oversee the day-to-day operations of the lodge, and develop and implement operational policies, procedures, and protocols to ensure efficiency and compliance with regulatory requirements. Monitor and assess key performance indicators (KPIs) to pinpoint areas for improvement and implement strategies to enhance operational efficiency. Uphold elevated standards of cleanliness, maintenance, and safety throughout the property.
• Guest Relations: Champion a culture of outstanding customer service and guest satisfaction by overseeing daily operations and maintaining rigorous standards of cleanliness, maintenance, and safety. Promptly address guest inquiries, feedback, and complaints, resolving issues effectively to ensure positive outcomes. Introduce initiatives aimed at enhancing guest experiences and cultivating loyalty, such as personalized services, special promotions, and amenities.
• Financial Management: Formulate annual budgets and financial plans, forecasting revenue and expenses to achieve profitability objectives. Monitor financial performance closely, analysing variances and implementing corrective actions as necessary. Engage in negotiations with suppliers, vendors, and service providers to enhance cost-effectiveness and ensure high service standards.
• Human Resources Management: Source, train, and foster a proficient team, nurturing a culture of cooperation, accountability, and ongoing growth. Conduct routine performance evaluations, offering feedback, coaching, and assistance to team members. Execute strategies to engage employees, recognising and rewarding achievements while fostering a conducive work environment.
• Marketing and Sales: Craft and implement marketing strategies to elevate occupancy rates, boost revenue, and strengthen the lodge’s brand image. Collaborate with the sales team to pinpoint and pursue avenues for business expansion, including corporate partnerships, group reservations, and special events. Stay abreast of market trends, competitor actions, and customer preferences to tailor marketing and sales approaches accordingly.
• Regulatory Compliance: Guarantee adherence to relevant legislation, regulations, and industry norms, covering aspects such as health and safety, employment, and licensing prerequisites. Uphold meticulous records and documentation to underpin regulatory compliance efforts, conducting periodic audits and inspections as deemed necessary. Instigate risk management protocols to alleviate potential liabilities and ensure a secure and safe environment for both guests and staff members.
• Strategic Planning and Leadership: Craft and implement strategic plans and initiatives to drive business expansion, refine operational efficacy, and fortify the competitive positioning of the lodge. Furnish visionary leadership, inspiring and motivating the team to achieve organisational aims and objectives. Foster an environment conducive to innovation and perpetual enhancement, encouraging feedback, creativity, and initiative among team members.
• Internal & External Communication: Foster and maintain strong communication and collaboration with the owning company and ensure alignment of goals and objectives. Provide regular updates on the lodge operations and performance, and work closely to address any challenges or opportunities. Uphold the values and standards of Mantis, contributing to a mutually beneficial partnership.

• Work Experience: Previous experience in managing accommodation within National Parks.
• Education: Diploma or Degree preferably in hospitality or a related field, with a commitment to ongoing learning.
• Communication Skills: Fully proficient in English, with excellent communication and presentation abilities.
• Sustainability Passion: Dedicated to sustainability, environmental care, eco-tourism, and creating unforgettable experiences.
• Leadership: Proven leadership, organizational, and people skills, along with strategic thinking and excellent presentation abilities. Demonstrated ability to lead effectively, promote positive employee relations, and maintain a harmonious workplace.
• Business Acumen: Focused on results, with a commitment to quality guest service and team building. Familiarity with budgeting, forecasting, profit and loss analysis, and a creative and innovative approach.
• Profile: Projects a professional demeanor and strategic outlook, highly organized with an entrepreneurial mindset. Engaging, friendly, and charismatic, with a natural ability to connect with guests/colleagues. Performs well under pressure, analyzes and resolves issues, and exercises sound judgment.

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