Relationship Manager - Kwazulu Natal
Bidvest Bank
- Umhlanga, KwaZulu-Natal
- Permanent
- Full-time
To develop and maintain a portfolio of important revenue generating client relationships within the defined affluent market segment.Minimum RequirementsQualifications
- Matric
- NQF5 - National Diploma –
- Finance/Certificate in Banking
- FAIS RE5 Completed within allocated time- lines as prescribed by FSCA
- Recognized as per FSCA Relevant Financial qualification
- 2 years, Previous Business Banking and Relationship Management Sales experience, with exposure to financial services
- Sound understanding of business banking sales
- Customer relationship Management
- Good knowledge of sales and service principles
- Negotiating skills
- Presentation skills
- Good Communication Skills
- Networking ability
- Ability to sell
- Own vehicle and valid driver's license
- Business Acumen
- Attention to detail
- Time management (planning skills)
- Teamwork
- Self-motivated
- Resilient
- To proactively cold call and find new clients for Bidvest to meet the monthly revenue
- Monitor, track and report on sales activity on a periodic basis and to ensure action is
- Comply with governance in terms of legislative and audit requirements
- Understands clients risk profile and balance for individual clients by optimising product
- Correctly anticipating and interpreting the clients' business requirements in order to get
products * Providing excellent service that will result in client referrals and new business
- Taking on the role as the primary point of contact for the client, ensuring excellent service
relationship * Continuous face to face and telephonic interaction with clients in order to pre-empt andproactively address their needs * Assist the client with innovative ways to gain maximum benefit from the products e.g.offering right product at right time * Pro-actively manage the review process of clients' facilities, checking, submitting andmotivating the business case for approval to credit and legal departments to achieve
renewal in the necessary time period. (Providing all necessary documents) * Train and assist the client on the necessary systems / processes to deal with the Bank inthe most efficient way, client education * Continual awareness of what is going on in the market and economy to provide relevantadvise to the client at all times * On-boarding – signing up client for first time, following the correct processes in terms ofcompliance, credit application and obtaining the facility with the relevant internal
departmentAdmin Support
- Provide relevant reports in order to track progress
- Review the client files and ensure client information updated
- Update and manage all client interaction on the CRM system
- Successful relationship building with legal, credit, Internal bankers, back office and
- Follow up with all parties to ensure that queries are resolved
- Manage own development to increase own competencies
- Ensure all ‘other' product training is completed, to equip for cross-selling opportunities
- Ensure all Bidevst Bank mandatory training i.e. Anti-Money Laundry is completed
- Training and keep abreast with FICA, PoPI compliance and legislation
- Meet training deadlines as outlined in PDP
- Keeping abreast of Compliance (FICA) requirements
- Knowledge of Banking products and channels
- FAIS compliance
- Understand the sales cycle