Claims Services - Senior Consultant - Cape TownFull job descriptionThe Claims Services - Senior Consultant position exits within the Cape Town Team. The position offers an exciting challenge and career opportunity for someone who is willing to work hard and contribute to growth and development.We will count on you to:Review and understand incoming documentation seeking guidance or advice where necessaryIdentify all potential policies and coverages, seek validation where necessary, and advice where uncertain or clarification requiredPromptly enter or update claims information into appropriate claims application(s) in compliance with any local service standardsDistribute (report) new claim notifications, or updates, to all insurers for all policies or coveragesCommunicate with clients, colleagues, third parties or insurers for status updates, information requests, instructions or query resolutionProvide support for procedural guidance to clients and facilitate information requests between insurers and clientsPrepare settlement documentation and where appropriate facilitate collection of claims moniesMonitor incoming (& outstanding) funds from insurers and other relevant parties (aggregates/floats/funds ) , prepare payment requisitions and where applicable to facilitate payment to client/beneficiaryAdhere to compliance/regulatory requirements, or Marsh’s Professional standards to maintain quality & avoid potential Error & Omission (E&O) situationsBuild and maintain effective relationships with clients, colleagues, third parties or insurersEffectively communicate with clients, colleagues, third parties or insurers as appropriate at all times, and as per local proceduresEnsure all applicable claims applications, records and files are kept up to date at all timesManage a portfolio of complex or significant value claims, or client transactions.Provide guidance to and manage multiple stakeholders in the management of complex claims What you need to have:At least Secondary or High School qualifications requiredDiploma or university degree preferred (or equivalent experience)Minimum 10 years’ work experienceMinimum of 5 years Non-Motor corporate claims handling experienceAll Lines of Business experienceSelf-insurance / Aggregates claims handling knowledge.Clear and concise oral and written communication skillsExcellent organization skills – able to prioritize work and meet deadlinesExcellent interpersonal skills – able to work within a teamComfortable and experience working with technology (solutions)Proficient in Microsoft Office toolsInsurance/ claims handling knowledgeInsurance market, clients and claims management skills related to area of expertiseFAIS Accreditation What makes you stand out:RE Examinations – beneficialRelevant industry practice or Line of Business experienceStrong networking skillsExperience with ClearSight About MarshMarsh is the world’s leading insurance broker and risk advisor. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. For more information, visit marsh.com, and follow us on LinkedIn and X.
