Admin Assistant - Truck Body Industry
Cre8work
- Johannesburg, Gauteng
- Permanent
- Full-time
- Proactively engage with existing and potential customers to understand their needs.
- Provide information on truck bodies, accessories, and customization options.
- Respond to inquiries, address concerns, and provide solutions to meet customer requirements.
- Collaborate with the external sales team to support the sales process.
- Prepare and present product quotes, proposals, and product information.
- Assist customers in selecting the right truck bodies and accessories based on their specifications.
- Process customer orders accurately and efficiently.
- Coordinate with production and logistics teams to ensure timely delivery.
- Monitor order status and provide updates to customers as needed.
- Develop and maintain in-depth knowledge of the truck bodies and accessories offered.
- Stay informed about industry trends, competitor products, and market dynamics.
- Train and educate customers on product features, benefits, and customization options.
- Cultivate and nurture strong, long-term relationships with clients.
- Identify upselling and cross-selling opportunities based on customer needs.
- Address customer feedback and concerns to ensure satisfaction and loyalty.
- Maintain accurate and up-to-date records of customer interactions and sales activities.
- Generate sales reports and provide insights to the sales manager.
- Contribute to forecasting and planning processes.
- Conduct market research to identify new business opportunities.
- Monitor competitor activities and market trends to stay competitive.
- Provide feedback to the sales and marketing teams for product and service improvements.
- High school diploma or equivalent; Bachelor's degree in Business or a related field is a plus.
- Proven experience in sales, preferably within the truck body or automotive industry.
- Strong communication, negotiation, and interpersonal skills.
- Familiarity with CRM (Customer Relationship Management) software.
- Technical understanding of truck bodies and accessories.
- Ability to work collaboratively with a diverse team.
- Goal-oriented and self-motivated.
- Excellent organizational and time management skills.