Fraud/Claim with Online Purchases

O'Brien Recruitment

Brackenfell, Cape Town
Permanent
Full-time

27 days ago

CONTRACT CONTRACT CONTRACT CONTRACT CONTRACT CONTRACT CONTRACTFraud/Claims with Online Purchases:Seeking 4 contractors to start immediately to handle Claims on Online purchases, be responsible for investigating customer refund claims, identifying fraudulent claims, and contacting customers who display unusually high claims rates.Requirements:

2-3 years of experience in fraud investigation a bonus
5+ years in a customer service contact center environment
Strong analytical, investigation and problem-solving skills
Experience with fraud systems, refund protocols, tactics and best practices
Excellent communication, collaboration, and interpersonal skills
Able to have difficult conversations with customers

Responsibilities:

Conduct investigations into customer refund claims to identify those that may be fraudulent
Liaise with internal teams to manage and investigate refunds
Analyze refund data and make decisions on customer classifications based on data provided
Monitor and identify trends in refund claims at a customer level or store level
Work with the organizations fraud system to ensure that refunds are processed according to established protocols and guidelines
Contact customers who display high refund claims rates to determine the legitimacy of their claims
Participate in training sessions on fraud prevention and process controls

Essential:Must have worked in the Fraud Department if not must be the level of a 2icMatricMust be able to work rotational shifts which include the weekend (40 hours per week)

O'Brien Recruitment

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