Call Center Agent
- Durban, KwaZulu-Natal
- R5,000 per month
- Permanent
- Full-time
- Handle inbound and outbound calls effectively and professionally.
- Assist customers with their inquiries, requests, and concerns.
- Maintain accurate and detailed records of customer interactions.
- Provide information and support related to the company's products and services.
- Meet performance targets and deliver high-quality service.
- Adhere to company policies and procedures.
- Minimum of 6 months of experience in an inbound or outbound call center.
- Excellent computer literacy.
- Effective and professional communication skills.
- Performance-driven and customer service-oriented.
- Proactive problem-solving skills.
- Ability to handle challenging situations with a forward-thinking mindset.
- Strong understanding of the call center environment and its objectives.
- Exceptional teamwork skills.
- Outstanding problem-solving and planning abilities.
- Matric or equivalent