About Us Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts a marketplace for curated gourmet gifts, Papabubble an artistic, youth-oriented global candy brand and Ligne Roset a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. Position Customer Service Executive As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the brand values. Duties & Responsibilities Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions Replenishing retail shelves as per store requirement Managing store visual merchandising and managing customer billing and gift-wrapping Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations Maintaining a safe and healthy work environment Following the cleaning and hygiene guidelines set by the store Candidate Qualifications & Skill Requirements Candidate should ideally have 2- 3 years of experience in the similar profile Graduate in any stream. Hotel Management qualification/ course will be an added advantage. Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality Good written and verbal communication skills Ability to work well under pressure Flexible and works well with a team Ability to multitask Reporting Manager: Store Manager Job Location: Chennai Timeframe: Immediate