CALL-CENTRE OPERATOR – EAST LONDON
E2E Staffing
- East London, Eastern Cape
- Permanent
- Full-time
- Operate Call-centre to receive and optimise fuel orders;
- Co-ordinate ordering of fuel;
- Manage and communicate any order changes via Fueled system;
- Compile daily preliminary Delivery Schedules with maximizing vehicle utilization and submit to the Logistics Manager by email before 13:00 Daily during weekdays for distribution to the respective Transporters;
- Proactively work with Retailers to prevent dealers running-dry of wet stock;
- Monitor all orders to maximize MOQ, and minimize LOB’s;
- Resolve dealer queries and remind them of order and delivery dates;
- Deal with Transporters – queries on deliveries, pass on information about which orders have been scheduled where;
- Monitor credit limits and liaise with internal stakeholders to assist with limiting financial risk;
- General administration, which includes ensuring that all open Sales Orders and/or Purchase Orders within Evolution are kept current;
- Prepare, complete, PDF print/save and email purchase and sales orders to Transporters and Debtors Department;
- Prepare, complete, email and save copies of daily delivery schedules;
- Place orders for fuel on Astron Energy Connect System accurately;
- Deliver premium service to Retailers with regards to all aspects of Order delivery.
- Matric Certificate
- Certificate in Customer Service
- Qualification in Supply Chain Management / Logistics advantageous
- Excellent command of English