CUSTOMER RELATIONS LEAD - CIC

• Administration
• Leadership and Team Management
• Client/Customer Satisfaction

• 4–5 years’ experience within a Call Centre environment and with first line management
• Diploma or Degree/NQF level 6 or 7
• Computer hardware and software knowledge
• Multi-tasking
• Organised
• Professionalism
• Customer service skills
• Problem-solving
• Team leadership
• Communication skills (verbal & written)

Smollan