Job Summary Employer DescriptionBeautiful 5* Game Lodge located in the Addo Elephant Park in the Eastern Cape. Close to Port Elizabeth.Job DescriptionA 5* Game Lodge in the Eastern Cape seeks a well-presented Receptionist/Reservationist with strong communication skills to fully and competently manage front office procedures from a Reception and Reservations standpoint. You will also relieve as a Duty Manager when senior managers are off site. The Reservationist will report directly to the Lodge Manager. Whilst on shift, the Duty Manager will have a team of staff reporting to him/her and will be required to ensure efficient and effective communication between the various functions within the Lodge.Seeking some back of back-of-house administration experience - Able to file alphabetically. Logical, methodical working methods. Strong Administration skills. Great Telephone Manner. Strong Coordination and organizational skills required. Well experienced with Hospitality Reservations and all that this entails. Guest Welcoming and Hosting. Management of Billing, invoicing and payments and handling of bookings.It is a 6 days on 2 days off cycle. Shifts are either 8 to 5 or 6am to 3pm or 2pm to 11pm. With annual leave of 21 days.Guest experiencea. Preparation of room collateral for new guestsb. Coordination of guest experience and activities with guidesc. Guest check In & Out and billing processd. Co-ordination of children's activitiesHousekeepinga. Presentation of rooms and common areasb. Administration and control of all room and Housekeeping stockMarketinga. Assist the Lodge Manager with representation of the Lodge and restaurant at appropriate forumsb. Interaction with tour operators and media representativesc. Participation in marketing and PR eventsd. Maintain the company's digital image profiles on on-line tour operator platforms and ensure information contained on these platforms is accurate and contemporarye. Maintenance of room collateralLodge activitiesa. Conceptualize and implement innovative "Guest Activities" including culinary courses and the Introduction to SA wine tasting.QualificationsRelevant Hospitality Qualifications are advantageous but not essential if well experienced within a similar role in an upmarket establishment.SkillsStrong and versatile all rounder. 4/5* Game Lodge experience ideal. Stable track record. OWN TRANSPORT AND VALID LICENSE ESSENTIAL.Salary / PackageR7000-R10000 Gross per monthBenefitsSingle accommodation 1.5 kms from site. Own transport ESSENTIAL. It is a 6 days on 2 days off cycle. Shifts are either 8 to 5 or 6am to 3pm or 2pm to 11pm. With annual leave of 21 days.Professional Career ServicesRecruiter
