2nd Line IT Support

West Coast Personnel

Gardens, Cape Town
R30,000-40,000 per month
Permanent
Full-time

18 days ago

2nd Line IT Support - Montague Gardens, Cape Town - R30 000 to R40 000 based on qualifications and ExperienceUK based Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking for a talented individual to join their team as a Full-Time 2nd Line IT Support Person.As part of our dynamic team, you''ll play a crucial role in providing top-notch support to both our internal staff and external customers.The Role:In this role, you''ll be the go-to person for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve assisting both management and employees within our group of companies, as well as supporting our valued external customer base.Experience:

Minimum 3 years in Desktop Support
Proficiency in Windows Desktop Operating Systems (Windows 10/11) and MAC
Good working knowledge of Windows Server Operating Systems
Experience with Microsoft Office Applications (2016/365)
Familiarity with on-prem and hosted email services like Office 365 & G-suite
Advanced Networking knowledge (DHCP, DNS, Routing, vLANs)
Experience with various Internet Connectivity Mediums (xDSL, Fibre)
Familiarity with Enterprise Antivirus packages and Backup management

Responsibilities:

Remote IT Telephone Support for customers
Remote assistance covering hardware, operating systems, email, and more
Collaboration with 3rd party vendors for seamless integration
Adherence to call logging processes and meeting SLAs
Password resets, mail routing, and account management
Logging customer queries and updating tickets with SLA time
Remote IT Maintenance and Scheduled Server maintenance
Onsite IT Support and Project installation work
Escalation in accordance with SLA

Education & Qualifications:

A Levels
A+, N+ or Microsoft MCSA/MCSE (optional)

Other Requirements:

Previous IT remote telephone support experience
Fluency in English is mandatory
Positive personality with a willingness to learn

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