Internal Sales Representative - Travel and Tourism

• Client Engagement - Serve as the primary point of contact for clients, responding to inquiries, providing information, and addressing concerns in a timely and professional manner. Build and maintain strong relationships with clients to enhance customer satisfaction and loyalty.

• Product Knowledge - Develop a comprehensive understanding of our hospitality services and offerings. Effectively communicate the value propositions and benefits of our services to clients.

• Sales Generation - Proactively reach out to existing clients to identify upselling and cross-selling opportunities. Generate leads and follow up on inquiries to convert prospects into clients. Use a CRM or lead management system to record and assign leads.

• Quoting and Proposal Creation - Prepare accurate and detailed quotes for clients based on their specific needs. Create compelling proposals that highlight the value of our services and address client requirements.

• Order Processing - Facilitate the order process, ensuring seamless transactions and timely delivery of services. Collaborate with other internal departments to coordinate and fulfill client requests.

• Sales Reporting and Analysis - Maintain accurate and up-to-date records of sales activities, client interactions, and order statuses. Provide regular reports to the sales manager on sales performance and achievements.

• Customer Feedback and Improvement - Gather feedback from clients to understand their satisfaction and areas for improvement. Communicate client feedback to relevant teams to contribute to continuous improvement.

• Collaboration with Sales Team - Work closely with the external sales team to provide support in achieving overall sales targets. Coordinate efforts to ensure a cohesive and customer-centric approach.

• Promote the Vacation Club and Ownership - Train sales agents/bookers on effectively promoting the benefits and features. Highlight the advantages of ownership, such as access to exclusive resorts, discounted rates, and flexible vacation options. Provide sales agents/bookers with marketing materials, including brochures, videos, and presentations, to showcase their.

• Bachelor’s degree in Business, Marketing, or a related field.

• Proven experience in sales, preferably within the hospitality, finance or insurance industry

• Strong interpersonal and communication skills.

• Detail-oriented with excellent organisational and time management abilities.

• Proficient in CRM software and Microsoft Office suite.

• Customer-focused attitude and a passion for delivering excellent service.

• Motivated and ambitious - Go getter! Willing to show initiative and build own pipeline.

• Accountable - Trust and consistency shown through day to day, as well as taking ownership of responsibilities.

• Communication Skills - Clear articulation, active listening, asking insightful questions, and tailoring communication to resonate with clients.

• Adaptability - Embracing change, staying calm under pressure, quickly adapting to new situations, and learning from experiences.

• Relationship Building - Building rapport, demonstrating empathy, maintaining a customer-centric focus, and establishing long-term connections.

• Resilience - Demonstrating perseverance, handling rejection with grace, maintaining motivation during difficult periods, and learning from failures.

• Influence and Persuasion - Building compelling arguments, demonstrating product knowledge, addressing objections effectively, and tailoring pitches to meet client needs.

• R12 000 - R15 000 salary.

• Lucrative commission structure.

SalesWorx