Forwarding Sales Manager (FSM)

• Secondary Education: Matric (Grade 12)
• Tertiary Education: B Degree or relevant Post Graduate Qualification
• Years of experience required: At least 5 to 10 years Sales Experience in the International Freight Forwarding Industry.
• Specific experience required: Strong sales experience and ideally has worked in a business development role. Solid working knowledge of sales, business development and planning and management. Track record in International Freight Forwarding and Clearing.
• Level of computer literacy: Intermediate full MS Office, CRM capabilities and Cargo wise (CW) experience will be a plus
• Drivers license Code: Drivers License (Code 08)

• Highly motivated, sales orientated with experience in sales planning and execution.
• Extensive experience in the air and sea freight forwarding industry in sales at a senior level.
• In-depth knowledge of air- and sea forwarding processes, procedures, regulations and requirements.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

• Energetic and innovative, coupled with a high tolerance for stress.
• Highly motivated, sales orientated with experience in sales planning and execution.
• Sales Prospecting skills along with the ability to identify target accounts.
• Ability to operate in different business environments and deal with related cultures.
• Strong negotiation and presentation skills, including professional demeanour and excellent written, verbal and cultural communication skills.
• Ability to build strong rapport, establish trust and credibility through a consultative approach while balancing assertive sales follow-up, without being overly
• Skilled in exercising diplomacy when resolving customer inquiries and problems.
• Integrity and ethical qualities of the highest standard.
• Excellent public speaker with strong presentation skills.

• Generate personal new Forwarding sales to facilitate annual trade lane volumes growth as per company targets.
• Identify potential prospects, establish contact and develop customer relationships; target customers that can help increase market share.
• Coordinate Air & Ocean new business accounts secured by the FSM and develop sales leads and assess potential for business; maintain pipeline and manage inter-company opportunities.
• Define and quantify new Air & Ocean Forwarding targets in conjunction with BD Commercial, Trade Lane and our International partners.
• Act as liaison and communicate with foreign and domestic offices, department managers, upper management, and/or clients regarding quality service and related issues that affect our ability to meet the client’s requirements, supported by the Trade Lane Managers.
• Prepare Standard Operating Procedures / Forwarding Rate Proposals based on customer’s requirements, work with management team and operating staff to ensure quality and profitable service is delivered based on the customer’s SOP.
• Manage all communications in regards to your forwarding new business accounts, including effective and timely resolution of issues, problems or concerns with EMO/ Agent and BIL offices.
• Prepare monthly, quarterly and yearly reports that detail trade lane new Air & Ocean Forwarding business development & progress; analyse marketing conditions and sales projections.
• Ensure efficient feedback on new business Air & Ocean Forwarding sales leads received from Trade Lane and/or our international partners, updating of the global target accounts.

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