Account Manager
Altron
- Nelspruit, Mpumalanga
- Permanent
- Full-time
- Face to Face client visits;
- Statistical Analysis
- Stock Control
- Sales
- Query Resolution
- Administration
- Achieve Financial Targets
- Personal Development
- Up-sell solutions from the group
- Analyse customers transactional processing and devise strategies to maximise and optimise collections
- Develop call cycle planning;
- Make the required travel arrangements and accommodation bookings;
- Visit all assigned within specified call cycle period;
- Build strong relationships with all customers;
- Obtain site visit signatures on all visits completed;
- Install products and equipment at the client site and train the client on the use thereof, as and when required;
- Provide clients with in-depth training.
- Perform statistical analysis on all clients processing to identify areas of improvement and growth;
- Present statistical analysis to all clients;
- Provide improvement recommendations / ideas to clients based on statistical analysis performed;
- Monitor client performance to identify trends and track improvements;
- Advise merchants of trends identified;
- Identify possible fraud risks and/or misconduct associated with clients' business practices and report these to the relevant manager;
- Inform client of any trends identified with client staff where it is possibly negatively affected client overall performance.
- Conduct bank reconciliations and analysis as required
- Assist with the tracking of stock on site level;
- Assist clients with the ordering of required stock (as and when required);
- Assist with the recovery of stock at sites (as and when required);
- Ensure that NuPay equipment is properly maintained on site level.
- Identify opportunities to offer value-added services to clients and implement those services, as and when required;
- Identify opportunities to improve the clients' service offerings and sell where possible, tailor-made products and solutions to the client;
- Prepare sales documents and guide the client through the completion thereof and submit for processing as per the timeframes detailed in the product service level agreement.
- Log queries raised by clients with the company's second line support function and keep clients informed of progress regarding the queries raised. Close the query on the system, once resolved.
- Keep client data and site visit information up to date on company systems daily;
- On the first day of every month, submit a monthly report to the Regional Manager;
- On the first day of every month, submit all expense claims and reconciliations thereof, to the Regional Manager.
- Through consulting and support services as well as sales activities, achieve monthly and annual financial targets.
- Keep clients and colleagues informed and updated on payments industry and all applicable legislative requirements and changes, as and when required;
- Keep up to date on all product, system, industry, and legislative changes;
- Complete the actions detailed in your personal development plan as per company policy, successfully.
- ACS Field Services.
- NuPay Central Admin.
- NuPay Sales.
- NuPay / Delter Contact Centre.
- Business Support.
- Billing Department.
- Marketing Department.
- Development Team.
- Reception
- Finance.
- Support services for terminals in field.
- Support services for sales applications.
- Sales Leads and Assistance.
- Telephonic support to Account Manager clients.
- 2nd Line Query Resolution Support
- Client Billing and Settlement query resolution.
- Client marketing related material and functions.
- UX ideas and escalated query resolution.
- Accommodation Bookings.
- Financial Payments / Refunds.
- NuPay Merchants
- Courier Services
- Visiting Merchants
- Collection / Delivery of NuPay Terminals
- Matric
- B-Com Degree / Diploma (Preferred)
- Minimum 2 Year Experience in a Customer Service / Account Management Role
- Bilingual in English and Afrikaans.
- Fluency in English is mandatory.
- Strong oral and written communications skills.
- Excellent MS Excel skills.
- Working experience on MS products (Excel, Word, Powerpoint and Outlook).
- Organisational and prioritisation skills.
- Knowledge of the micro finance industry and some working experience in this industry is preferred.
- Technology and system savvy.
- Analytical skills.
- Sales experience skills.
- Ability to maintain supreme levels of ethical behaviour and confidentiality.
- Ability to identify opportunities for improvement
- Advanced MS Excel skills - Knowledge on V:lookups, H:lookups, Pivot Tables and IF formulas. (short courses attended).