Multi-Skilled Servicing Professional (3 Month Fixed term contract)
Old Mutual
- Pinelands, Cape Town
- Contract
- Full-time
- Deal with client enquiries via telephone (inbound and outbound), email, and web-chat.
- First contact resolution of applicable queries/ transactions.
- Deals with first level escalations and complaints.
- Effectively manage customer expectations
- Initiates processes and deals with clients requests across different platforms while adhering to productivity standards.
- Deals with first line queries and escalates complex queries appropriately (inbound and outbound
- Finalizes request at point of contact where possible.
- Conduct themselves in an ethical manner at all times.
- Individually accountable for managing own time, tasks and quality of output for periods of 1 day to a maximum of 3 months.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by continual self-study and making use of learning opportunities available in the business.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs and providing an exceptional customer experience.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Demonstrates behavior in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
- Customer Centric
- Problem Solving
- Action Oriented self-starter
- Collaborative
- Computer literate
- Strong Communication (verbal/ written)
- Matric or equivalent NQF level 4 qualification.
- Post matric certification or qualification highly advantageous.
- Ability to fluently communicate in additional South African Languages.
- Experience working within a customer service focused environment, handling inbound and outbound calls.
- Must be willing and able to work flexible rotational shifts between Monday to Saturday, between hours 07h00am and 22h00.