Desktop Support Engineer I

• General support of end-user computing for hardware, networking, printing, application, OS and boardroom equipment
• Set up and preparation of hardware for distribution to users.
• Achieve expected SLA, quality requirements and KPIs to support client contract objectives.
• Excellent verbal communication to deliver

• Effective use of Call Management systems and tools to effectively measure delivery of services.
• Ensure effective resolution of calls within agreed timelines at expected service quality.
• Timeous escalation to ensure resolution within agreed timelines.
• Frequent and appropriate communication with users’ resolution progress of incidents and requests

• 5-7 Years of IT Experience in Desktop and end-user Support
• Must be experienced in Microsoft environment, practical approach, IT generalist
• Network Support would be advantageous

• A+, N+, Microsoft Certification would be advantageous
• Office 365 Fundamentals

• Permanent Position
• Location: Cape Town
• Work Environment: Standard office environment.
• Physical Demands: Assist occasionally with moving or installing computer hardware
• Travel: No traveling required. Will be based on-site at the client premises in Claremont.

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