Member Rewards Specialist
AVBOB
- Centurion, Gauteng
- Permanent
- Full-time
- Contributing to the development, implementation, and maintenance of standard operating procedures (SOP) for the Member Value Programme.
- Providing operations management support to staff by coordinating the weekly and monthly activation.
- Coordinating the programme monthly planned campaigns and ensure that all stakeholders perform their roles in executing the campaigns successfully.
- Monitoring and providing oversight to ensure that the outsourced customer Service teams operate effectively and that continuous improvement measures are in place.
- Facilitating and assisting in the recruitment process of staff in the department.
- Supervising of staff including interns appointed for driving the onboarding of AVBOB members at AVBOB branches nationally.
- Coordinating efforts between management and the HR department to effectively manage the key deliverables of the programme.
- Monitor and measure the staff performance according to the agreed daily and weekly targets.
- Coordinating with technical development teams in the rollout of new processes and systems.
- Continuously engaging with external solution partners to ensure they deliver on their mandate.
- Identifying programme operational risks and report potential risks that could negatively impact the business.
- Providing managements with daily and weekly performance and customer service reports according to the agreed performance metrics and targets.
- Providing input on EXCO report to Manager: Member Value and other teams.
- Implementing the planned enhancement phases of the programme.
- Developing and updating business operations processes to support the enhanced programme.
- Training and developing user system testing support in the department.
- Processing weekly and monthly invoices of vouchers and marketing campaigns from service providers, as well as providing input on operational budget requirements.
- Post matric qualification in Business Administration, Project Management, Industrial Engineering, or Quality Assurance.
- 3 to 5 years’ working experience in Industrial Engineering, Project Management or Quality Assurance environment.
- Previous experience in supervisory operations support, project management, process management or a related field is advantageous.
- Financial services sector experience is advantageous.
- Communication skills
- Problem solving skills
- Project and process management
- Attention to detail
- Organizational skills
- Flexibility and adaptability
- Analytical skills
- Teamwork