Infrastructure Support Analyst - Entry Level
Leidos
- Adelaide, SA
- Permanent
- Full-time
- Escalation and triage point for all incidents
- Provide operational checks of all error logs and successful backups. Apply remedial action or by delegation for any problems identified.
- Provide administrative support for server and backup infrastructure.
- Collaborate with IS staff and third parties to ensure efficient operation of Infrastructure
- Ensure IT compliance standards and frameworks are adhered to (ASD Essential 8, etc)
- Support BCP and DR initiatives.
- Communicate support actions, activities and schedules with all responsible parties in relation to jobs in progress and recorded in the Helpdesk software system.
- Comply with full change management process and procedures.
- Maintain change control documentation and standards.
- Bachelor of Computer Science or Information Services with a focus in a field such as Cyber, Enterprise IT, Software Development or Networking
- Windows Operating Systems (10, Windows Server).
- Linux Operating Systems (Ubuntu)
- Microsoft 365
- Amazon Web Services
- IT Monitoring tools