Collections Team Manager

Nimble Group

Sandton, Johannesburg
Permanent
Full-time

4 days ago

Reporting to: Operations ManagerJob Purpose: To manage the collections, productivity and administrative performance of the Collections Agents against set targetsLocation: Sandton, JHBKEY PERFORMANCE AREAS:Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):

Management of performance against set targets;

Collections
Productivity
Quality
Act as point of escalation for queries and complaints
Ensuring understanding of the business and legislative requirements
Full staff management
Reporting
Any ad-hoc duties

REQUIREMENTS:

A minimum of 2 years working experience in a Team Management role
Management experience in a Collections environment is advantageous

Competent in MS Office at an intermediate level

o MS Wordo MS Excelo MS OfficeSKILLS / KNOWLEDGE / ATTRIBUTES:

Strong financial skills
Target driven
Able to manage conflict
A proactive team player
Strong administrative discipline
Ability to think on your feet and use initiative
Outstanding communication and interpersonal abilities
Ability to listen and actively provide feedback
Strong customer orientation (TCF principles)
Attention to detail
Excellent organisational and planning skills
Willing to learn

REMUNERATION STRUCTURE:

A basic salary
Commission earning potential
Benefits at the full cost to the Employer;

Funeral Cover (at the full cost of the employer)
Life Cover (at the full cost of the Employer)
Disability Cover (at the full cost of the Employer)
Medical Cover (at the full cost of the employer , after successful completion of the probation period)

WORKING HOURS:Mondays - Fridays: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.NB: This appointment will be made in line with the Nimble Group Employment equity plan.

Nimble Group

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