Sr. Associate Customer Service and Order Management

Celanese

  • Ciudad de México
  • Permanente
  • Tiempo completo
  • Hace 1 mes
Overview:Celanese is a Fortune 500 global chemical and specialty materials company that engineers and manufactures products essential to everyday living. With global headquarters in Dallas, Texas, Celanese employs approximately 13,300 dedicated people working at more than 50 owned and operated manufacturing facilities across 27 countries. We are committed to employee growth and creating shareholder value, and strive to make a difference in the communities where we operate. Our company focuses on the safety of its employees, provides competitive compensation (including benefits starting Day 1), and emphasizes giving back to the community. For more information about Celanese and our products please visitResponsibilities:The Customer Experience Associate will support the Americas Customer Service team for Acetate Tow and Nutrinova business lines. This role will provide support to a team of Customer Service Representatives, Specialists, Team Leads, and various cross- function internal stakeholders to ensure efficient and accurate order fulfillment within the order to cash process and deliver excellent customer service while maintaining key internal and external partnerships.Main Responsibilities:
  • Accurate order entry; Enter orders in less than 24 hours
  • Manage orders defects in open order report; Daily review of open order portfolio
  • Order tracking and tracing with Logistics; OTD 90% or greater
  • Problem solve cases/Customer inquiries promptly with little to no supervision; Average resolution in less than 1 day
  • Delivery and Shipment creation, and PGI posting
  • Create Order Requisitions for basic operation´s supplies at the warehouse
  • Coordination of STO import and export as needed
  • Support monthly update of SOX portal with inventory information
  • Supply Chain project support; Support strong partnerships and collaborations to meet firm deadlines
  • Maintain training requirements, as defined by corporate policy
  • Accurate record keeping and updates of customer master records; Maintain master records frequently
  • Quality notification entry, QN entry in less than 24 hours
  • Quality notification closure, QN resolution in less than 30 days
Qualifications:Technical Knowledge
  • Familiarity with ERP system (SAP, Oracle, JDE, etc.) Solid MS Excel skills.
  • Previous supply chain or customer service understanding.
  • Good understanding of supply chain logistics.
  • Time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer requirements.
  • TMS system (would be a plus)
Soft Skills
  • Positive attitude and aptitude to handle change including ability to manage shifting priorities quickly based on customer and stakeholder needs.
  • Strong sense of urgency and time management.
  • Team player and motivated to interact with peers to develop and grow.
  • Ability to build relationships and exhibit a high degree of social interaction.
  • Strong communication and problem resolution skills

Celanese