External Account Manager: Safety Security Infrastructure (SSI)

• The mission of the External Account Manager will be to build and maintain long-term relationships, drive revenue growth, and contribute to the overall success of the Company.
• The External Account Manager position is pivotal in driving revenue and business growth within the Commercial Infrastructure Sales department.
• Achieving growth by nurturing and building the customer base, developing strong relationships with customers, and ensuring their needs are met and expectations are exceeded.
• This position will focus primarily on products within the business infrastructure and Life and Security division within the Gauteng region.
• Develop and maintain strong relationships with existing customers, understanding their needs, challenges, and opportunities to provide required, relevant solutions.
• Maintain the existing customer base, growing current customer accounts by identifying sales opportunities to maximize revenue.
• Continuously build an active customer base, identifying sales opportunities and growing business revenue to achieve a sales budget Identify and pursue new business opportunities with prospective customers.
• Ensure the development of profitable sales and the achievement of sales targets in the Gauteng region.
• Build, grow, and establish a new customer base through networking opportunities.
• Identify, understand, and build relationships with key stakeholders.
• Identify sales opportunities to market both products and the organisation.
• Deliver product presentations and entertain clients.
• Implement the agreed Pinnacle Sales Strategy.
• Maximize sales by expanding orders and upselling.
• Negotiate prices to achieve sales targets.
• Serve as the primary point of contact for customers.
• Implement strategies to ensure high customer retention rates and customer satisfaction.
• Act as liaison between customers and Company departments to communicate and co-ordinate deliveries, general information, ETAs, and provide feedback.
• Provide exceptional customer service by promptly addressing inquiries, resolving issues, addressing complaints, and ensuring SLAs are met.
• Meet and exceed the agreed SLAs on quoting and deliveries.
• Maintain the current client database and forecasts.
• Generate sales leads and constant follow-up on customer deals.
• Following up on quotations, converting these into orders.
• Process and ensure correct administration of relevant sales documentation.
• Updating stock reports, backorders, and orders received daily.
• Attend to daily sales calls.
• Prepare and present management with weekly sales and activity reports, including pipeline, run rates, and daily quotation reports.
• Work closely with internal departments including Brand and Logistics to ensure seamless execution of customer requirements.
• Follow up on orders with other departments to meet SLAs .
• Liaise with stores/dispatch regarding deliveries of all orders and supply of invoices.
• Acquire and update knowledge by attending relevant product, brand, and operational training.
• Attend product training and events.
• Working committedly within agreed-upon Company-targeted budget revenue, marketing, and expense parameters.

• A minimum of three (3) years of experience working with Infrastructure products.
• A minimum of three (3) years of External Account Management and sales experience.
• Distribution experience is advantageous.
• Working experience in a customer service environment.
• Experience preparing and presenting quotations.
• Experience in developing sales plans and closing deals.
• Knowledge of Enterprise products essential.
• An understanding of the Life Safety and Security Industry will be an advantage.
• Matric is preferable.
• A tertiary qualification in Sales, Business Management or IT will be an advantage.
• Proven sales skills/ability.
• Proven ability to close deals.
• Excellent verbal and written business communication skills.
• Excellent interpersonal skills.
• Good attention to detail.
• Developed negotiation skills.
• Good time management and well organized i.e., deadline driven, able to plan and prioritize a high workload.
• Technology driven.

• R 30 000 – R34 000 per month.

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