Customer Service Senior Analyst
Manulife
- Ho Chi Minh City
- Permanent
- Full-time
This role is accountable for providing quality, phone-based customer service to callers. Requires advanced knowledge of products and processes to research and provide solutions to complex issues that fall outside normal processes. Provide back-up for Team Leaders as needed.What motivates you?
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
- University Degree
- Typing skill, Word, Excel
- More than 2 working year in dealing with customers
- Customer Orientation
- Bias for action
- Interpersonal sensitivity
- Concern for order and quality
- Leadership & Teamwork
- Continuous Improvement Orientation
- Flexibility
- Development & Learning Orientation
- Policy owners, Contractors, Suppliers
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
- Values-first culture