AMS Senior Analyst - SFDC Admin - VN
Deloitte
- Ho Chi Minh City
- Permanent
- Full-time
- Solving business problems by customizing the Salesforce Platform
- Building, configuring, and automating technology solutions to deliver business value
- Upgrading and configuring Salesforce systems for optimized integration
- Managing Salesforce roles, profiles, sharing rules, workflows, and groups
- Maintaining the sales cloud, as well as building custom reports and dashboards.
- Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing
- Evaluating and installing new Salesforce releases, as well as providing training and support
- Documenting processes, including error reports and changes to field history tables
- Preparing reports for sales and other departments
- Bachelor's degree in Computer Science, Information Systems, or related field.
- 5+ years of experience as a Salesforce administrator in a similar environment
- Extensive experience in the administration and maintenance of Salesforce systems
- Experience in performing Salesforce upgrades and ensuring successful integration
- Exceptional ability to create and maintain Salesforce databases
- In-depth knowledge of Salesforce products and their functionalities
- Proficiency in creating Salesforce profiles, allocating roles, and managing access
- Knowledge of importing sales data and generating Salesforce reports
- Ability to provide Salesforce training and end-user support
- Excellent problem-solving and debugging skills
- Effective communication and teamwork abilities
- Project management and business analysis skills
- Salesforce certification(s) (preferred)
- Involvement in Salesforce community (preferred)
- Curious, creative, pro-active and always seeking out new challenges.
- Willing to explore and expand knowledge on an on-going basis
- Willing to work based on Client's business work days and office hours.
- Willing to work on shift and/or on-call basis