Customer Service Representative (Ukrainian & English)

Binance

  • Ho Chi Minh City
  • Permanent
  • Full-time
  • 1 month ago
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you're looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.Support will be in Ukrainian & English, applicants need to speak both languages.Responsibilities:
  • Handle high volume live chat and other online tools
  • Provide accurate, valid and comprehensive information
  • Follow communication procedures, guidelines, and policies
  • Support other business units with customer liaison, accurately document customer requests
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Go the extra mile to engage customers
Requirements:
  • College degree or above
  • Fluent Ukrainian language, advanced English speaker
  • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply
  • High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
  • Ability to work under pressure, strong communication skills and exceed beyond expectation
  • Passionate for customer service industry and can accept to work under different work shifts
  • Positive about the crypto industry
Working at Binance
  • Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
  • Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
  • Tackle fast-paced, challenging and unique projects
  • Work in a truly global organization, with international teams and a flat organizational structure
  • Competitive salary and benefits
  • Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization's , creating a unified culture that enables collaboration, excellence, and growth.Apply today to be a part of the Web3 revolution!Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our .

Binance