Resolution Specialist
Your.Rentals
- Ba Dinh, Hanoi
- Permanent
- Full-time
- Analyze and research different solutions to resolve complex Booking issues for our customers while reducing the cost for the company
- Sorting out property managers or guests' complaints
- Providing support to property managers and guests who may need to amend or cancel a booking
- Assisting guests to complete unpaid bookings
- Respond to customers' reported issues in a timely and accurate way, via phone, email, or chat
- University-level education major in Italian.
- Understanding spoken and written English at the Intermediate level.
- Comfortable using web-based software.
- Strong problem-solving skills, multi-tasking, and time management skills
- Basic use of spreadsheets.
- Self-motivated and able to plan own work.
- Working cohesively with other team members to achieve departmental goals.
- Experience working in the hospitality/travel industries is a plus.
- Annual salary review, 13th-month salary
- Flexible working time, Work from home policy, no fingerprint check-in/out,..
- On-job training for Freshers
- Insurance according to Labour Law + additional healthcare insurance
- Small bonding activities and weekly Happy hour
- Additional Benefits after 1 year