Experienced Service AdvisorTitle: Experienced Service Advisor -Introduction:Are you an enthusiastic individual with a passion for cars and providing exceptional customer service? Look no further! We are seeking a highly skilled and experienced Service Advisor to join our prestigious auto dealership. We value our employees and prioritize creating a vibrant company culture that fosters growth, teamwork, and customer satisfaction.Job Description:As our Service Advisor, you will be the key point of contact for our valued customers, ensuring their needs are met while their vehicle is in our care. Your ability to build strong relationships with customers, demonstrate exceptional communication skills, and deliver top-notch service will be the driving force behind your success in this role. You will work closely with our Service Technicians and other team members to provide accurate service estimates, schedule appointments, and oversee the entire service process, all while maintaining the highest level of professionalism.Key Responsibilities:- Greet customers, listen carefully to their concerns, and accurately define their automotive needs- Provide comprehensive explanations of necessary repairs, estimated costs, and expected timeframes- Schedule service appointments and effectively manage the workflow to ensure customer satisfaction- Liaise between customers and technicians to relay information, answer inquiries, and address concerns- Follow up with customers post-service to ensure their utmost satisfaction and address any additional needs- Actively participate in staff meetings, training programs, and workshop to enhance knowledge and skills- Maintain accurate records of all transactions, services performed, and customer interactionsQualifications and Skills:- At least 5 years of previous experience as a Service Advisor in the automotive industry- Strong technical knowledge of the mechanical workings of vehicles- Excellent communication and interpersonal skills- Exceptional problem-solving and conflict resolution abilities- Proficiency in automotive service software and customer relations management (CRM) systems- Strong organizational and multitasking skills- Ability to thrive in a fast-paced environment- A customer-centric approach with a commitment to delivering outstanding serviceCompany Culture:We pride ourselves on fostering a dynamic and inclusive culture that promotes teamwork, growth, and employee engagement. We believe that our success is a direct result of the collaborative effort and dedication of our team members. We continuously invest in our employees' professional development, offering ongoing training opportunities to enhance their skills and career progression. We also encourage a healthy work-life balance, recognizing the importance of family and personal well-being.How to Apply:If you are an experienced Service Advisor who is passionate about vehicles, possess exceptional customer service skills, and are excited to work in a supportive and encouraging environment, we want to hear from you! Please submit your resume, along with a cover letter highlighting your relevant experience and why you believe you would be a valuable addition to our team to kala.shipley@gogpac.com.We thank all applicants for their interest; however, only qualified candidates will be contacted for an interview.
