Customer Service Supervisor
Key Resource Group
- Buffalo, NY
- $58,000-60,000 per year
- Permanent
- Full-time
Excellent benefits including paid single insurance coverage, flexible PTO and bonus potential!A well-established small business located near South Buffalo is looking to hire a full-time Customer Service Supervisor to oversee their customer service department.The Customer Service Supervisor will be responsible for handling business-to-business sales with distributors, customer calls and complaints, and investigating and resolving shipping issues.The Customer Service Supervisor will also lead a small team of customer service representatives, ensuring outstanding customer service is provided and orders are processed in a timely manner.The ideal candidate has proven leadership skills and high motivation to succeed. A customer-oriented mindset is a must!
- 2+ years of customer service experience in a supervisory role
- Experience with ERP systems is required
- QuickBooks experience a plus
- Proven customer service and follow-up skills
- Excellent written and verbal communication skills
- Superb time management and multitasking skills