Cancer Care Coordinator - Oncology
Central Maine Medical Center
- Lewiston, ME
- Permanent
- Full-time
- High School Graduate or Equivalent required
- Minimum of two (2) years medical office experience preferred.
- Previous experience with health insurance and patient billing preferred.
- Completion of medical terminology course required.
Demonstrates Competency in the Following Areas:
1. Check in patients:
- Accurately registers patients
- Identifies and bands patients according to CMMC Patient Identification policy.
- Validates/verifies demographic information and insurance information.
3. Obtains and collates all patient health information before patients’ scheduled appointment; verifying that all necessary information is available.
4. Accurately scans all patient health information into EMR
5. Evaluates the necessity of and performs prior authorizations and pre certifications to ensure reimbursement for services.
6. Verifies eligibility for patient assistance funding and other indigent programs. Refers patients with resource issues to social worker.
7. Collects payments for office visits, provides receipt to patient and in cash drawer.
8. Accurately prepares bank deposit daily.
9. Coordinates the scheduling multiple patient appointments for the following:
- Medical oncologist/Radiation oncologist
- Interventional radiologist
- Surgeon
- Nuclear medicine/PET/CT scanning
- Second opinion oncologists at tertiary/quaternary care facilities
10. Coordinates the chemo/biotherapy and radiation oncology schedules, by cycle, managing the inevitable delays and revisions caused by patient condition and communicating such to the interdisciplinary team.
11. Manages schedule to provide frequent, unanticipated patient visits. Adjusts providers’ schedule to accommodate.
12. Demonstrates interpersonal skills necessary to communicate with patients dealing with life threatening illnesses. (Empathy, compassion, patience, humor)
13. Schedules urgent diagnostic testing for acutely ill patients on unit, coordinating with other members of the interdisciplinary team.
14. Coordinates planned and unplanned admissions to acute care, including providing an updated patient medical record.
15. Assists with the transportation of patients to acute care under the direct supervision of a registered nurse.
16. Assumes responsibility for maintaining access to unit during Rapid Response/Code situations. Contacts EMS for transport.
17. Customer Service: Interacts with all individuals in a consistent manner, providing attention, support, and assistance to foster an environment of exceptional personal service.
a. Maintains a pleasant and helpful demeanor, and presents a professional appearance toward all internal and external customers at all times.
b. Consistently initiates interaction to provide assistance to individuals who may not be direct customers of the employee (i.e. asks patients who appear to be lost if they need assistance in finding their way).
c. Takes appropriate action to recover from a service difficulty, ensuring that the necessary action is taken to affect a resolution to the customer’s problem.
d. Conducts all work activities with respect for coworkers, including the maintenance of a pleasant and professional environment, fostering calmness during stressful situations.
e. Interacts with supervisory personnel in a professional, supportive and courteous manner, venting emotions appropriate to time and place.
f. Demonstrates a commitment to service by consistent attendance and punctuality, scheduling absences according to departmental requirements, and incurring unplanned absences only when unavoidable circumstances exist.What It’s Like Working At CMH:We are all about our team members growth and health. That why we prioritize work/life balance, community-based wellness initiatives and tuition reimbursement or student loan repayment for ALL of our team members.CMH offers a robust benefits package that includes:
- Robust Paid Time Off (PTO) program
- Medical plan with enhanced Tier 1 benefits provided within the CMH system.
- Dental plan
- Vision plan
- Health Savings Account (HSA)
- Basic Life insurance at no cost
- Supplemental Life insurance
- Long-term disability insurance
- 401(k) or 403(b) retirement savings plans
- Tuition IO partnership for student loan repayment assistance and tuition assistance
- Family leave program for Parental Leaves
- Comprehensive Wellness Program