Stylist
Great Clips
- Prince Frederick, MD
- Permanent
- Full-time
- Current cosmetology or barber license as required by state/province regulations
- Commitment to work a flexible schedule, including weekends and evenings
- Dedication to great customer service
- Commitment to follow the 5 Steps to Customer Care with every customer, every time, in every salon
- Ability to cut hair for an extended period and provide quality haircuts in a fast-paced environment
- Skill to listen and understand what the customer wants
- Ability to efficiently and effectively resolve customer issues
- Skill to use a computer to track customer information
- Ability to read and speak English
- Dress according to the apparel guidelines and maintain a professional appearance.
- Keep stations and equipment neat and clean; make sure lobby tables, display shelves and front desk are neat and clean so the salon is neat, clean and ready to serve our guests.
- Share in cleaning responsibilities and complete any duties assigned.
- Embrace customer convenience by maximizing weekend schedules and other peak times. Work weekend, evening and other shifts to provide the most convenience to customers; be flexible to cover shifts as requested.
- Be available to work during black-out dates.
- Be ready to cut hair when the salon opens and accept customers up until salon's posted closing time.
- Stay informed on products carried in the salon and on trends affecting the industry.
- Ensure that State Board [regulatory agency]/province rules are met at all times.
- Operate with a sense of urgency to meet customer expectations by maintaining an average service time of 12 to 16 minutes for haircuts.
- Work efficiently to reduce non-cut times between customers.
- Attend required training and workshops so you are comfortable and confident in your ability to deliver the Great Clips brand to every customer.
- Attend and contribute to salon meetings so you are aware of any changes or new programs that may affect customers.
- Resolve customer complaints promptly and effectively by following salon procedures to ensure the customer's satisfaction and return to Great Clips.
- Reaching: extending hand(s) and arm(s) primarily at or above the shoulder
- Standing: particularly for sustained periods of time
- Frequent washing of hands
- Be able to lift up to 35 lbs.
- Hazards may include, but are not limited to, slipping
- Repetitive motions: substantial movements (motions) of the wrist, hands, and/or fingers