Overnight Guest Service Representative
St Julien
- Boulder, CO
- Permanent
- Full-time
- Be able to perform all duties required in PBX, Reservations, and Front Desk.
- Welcome guests to the Hotel and check them in, in a friendly yet efficient manner.
- Book Hotel reservations promptly and accurately.
- Enter data into computer system, including some minor accounting functions.
- Maintain an up-to date knowledge of all property details, amenities, and special events in order to accurately answer a wide variety of guest questions about the property.
- Run all evening reports (Downtime, Non-Guaranteed Reservation Cancellations, etc.)
- Perform all overnight accounting duties including posting charges, account settlements, and shift closing.
- Handle guest concerns and complaints and keep Manager/supervisor notified of relevant issues.
- Remain knowledgeable of current Hotel staff in order to correctly direct phone transfers.
- Understand the importance of and adhere to Four Star/Four Diamond/Preferred service standards.
- Park and retrieve guest vehicles in a safe, timely, and professional manner as needed during late night/early morning hours when Bell/Valet staff is off-duty.
- Other duties as requested by supervisor.
- Previous customer service experience required. Luxury hospitality and late night/overnight work experience is preferred, but not required.
- Must be at least 21 years old, have a valid driver’s license, and clean driving record.
- Must be able to stand for several hours at a time and have excellent verbal/written communication skills, general computer and accounting knowledge, and should be proficient using MS Office products.
- Ideal candidate should be a self-starter who can work well both as part of a team and autonomously, and who maintains a consistently warm, guest-focused demeanor.
- Open availability is required. Interested candidates must be able to work weekends and holidays.
- Medical, dental, and vision insurance options*
- Paid time off (PTO)*
- Paid holidays (including associate's birthday)*
- Paid sick leave
- Aflac supplemental insurance options
- 401(k) with Company match
- RTD EcoPass
- 50% employee discount in Spa and restaurant
- Discounted associate room rate
- Requires Full Time employment status