Account Manager
Allen Lund
- Ogden, UT
- Permanent
- Full-time
- Inclusive company culture
- Training and Development
- Competitive Compensation
- Unparalleled Benefits & Wellness (we mean really good)!
- 401k with a generous match
- Career Growth Opportunities
- Transfer Opportunities
- Share in Company ownership
- Develop and increase profitable volume with existing and newly acquired customers
- Use strong relationships to understand customer’s business in order to provide solutions
- Coordinate bidding off contract with value-added service
- Provide exceptional customer service internally and externally
- Conduct business reviews with all existing accounts
- Prospect for new shippers
- Leverage all modes and services in the sales process
- Have specific knowledge regarding product compatibility and shipping requirements for dry loads and temperature requirements and maintenance when handling refrigerated loads.
- Determine optimal loading and delivery patterns and times using their own creativity in order to minimize time and miles traveled with regards to the customer, advising if a load is manageable.
- Update active load information into system for shipper and carrier tracking
- Build loads
- Update/check calls
- Schedule pickup and delivery appointments
- General office duties
- Communicate with brokers regarding any discrepancies found on bill of lading (i.e. shortages, damages) prior to settlement
- Contact carriers to obtain delinquent proof of deliveries
- Balance files, complete file settlement and forward paperwork to corporate accounting for payment
- Process carrier and third-party invoices
- Work with carriers and factoring companies to resolve carrier A/P issues
- Handle all calls regarding accounts receivable
- Run receivables report weekly and check for invoicing errors, adjustments and overdue freight invoices.
- Start collections process as directed
- Work with operations employee(s) to resolve any problems or disputes
- Self-motivated, enthusiastic team player who excels in a fast-paced environment
- Experience in Freight Brokerage/customer service is a plus
- Excellent and effective communication skills
- Strong customer service orientation and excellent work ethic
- Ability to quickly process information and make decisions
- Effective negotiation and problem-solving skills, and ability to handle conflict
- Excellent time-management skills with the ability to multitask
- Highly organized and detail-oriented
- Ability to work well under pressure in a fast-paced environment