Infrastructure Operations Engineering Lead/ Architect
TekSynap
- Silver Spring, MD
- Permanent
- Full-time
- Lead a team of 10+ Tier III Systems Admins and Engineers
- 10+ Years Experience Leading an Enterprise Infrastructure Team
- Demonstrated experience leading the creation of system documentation and SOPs and Root Cause Analysis
- Demonstrated knowledge of Change Management procedures and adherence
- Demonstrated knowledge of the Microsoft Azure Environment and experience with migration
- Demonstrated experience with the use of the MECM (previously SCCM) Deployment tool for routine and urgent deployments
- Demonstrated experience with Big Fix and the Microsoft Cloud Management Gateway (CMG)
- Demonstrated ability for oral and written communication with the highest levels of management;
- Demonstrated successful working knowledge and supervision of employees of various ITIL Tier III labor categories and skills
- Demonstrated experience in an Enterprise Service Desk Ticketing Environment, with an ITSM Tool such as Service Now or Remedy
- Knowledge of industry accepted standards and best practices related to Data Center Operations and Windows Server Infrastructure Support
- Knowledge of PowerShell Scripting
- Knowledge of Federal Civilian network and system security requirements.
- Knowledge of and experience with help desk support and operations, escalations, etc.
- Knowledge of networking and network-based software applications.
- Demonstrated experience with the ITIL framework (currently v4)
- Bachelor’s Degree in a relevant Field
- Demonstrated excellence in planning, directing, and managing Data Center IT projects/operations in an organization similar in size to NOAA CorpSrv (~3500 End Users)
- Location: Silver Spring, MD
- Type of environment: Remote
- Noise level: Low
- Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs. Must be online and available 9-5a EST
- Amount of Travel: Less than 10%