Sr. Refrigeration Technician / Service Center Site Leader
Trane Technologies
- Philadelphia, PA
- $40.00-50.00 per hour
- Permanent
- Full-time
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
- Learn more about our benefits
This position is remote within a geography: Philadelphia, PASAFETY SENSITIVE: This role has been designated by the company as Safety SensitiveWhat you will do:
- Grow a new service center location by building and leading a team of Field Service Technicians in the performance of their duties, including technical skills and customer service.
- Focus on priority customers, identify their needs, and win new business.
- Perform duties of a Field Service Technician as needed which include:
- Performance of service, installation, preventive maintenance and troubleshooting on all types of laboratory equipment.
- Test components, check for leaks, operate, and read gauges, read wiring diagrams, diagnose electrical and mechanical defects, reclaim refrigerant and perform mechanical repairs.
- Complete paperwork to accurately describe services performed in accordance with customer and business requirements.
- Partner with Technical Services, Quality, Customer Service, Invoicing, Contract Management, and Sales to ensure customers have an optimal experience and work to resolve any escalated customer inquiries. Coordinate with DLR HQ team as needed to ensure policies, SOPs, and regulations are adhered to.
- Demonstrates a desire to understand the Life Sciences industry and connect current and potential customers with full-service offerings for their laboratory equipment.
- 5 years in technical services with experience in cold storage, refrigeration equipment, process equipment, or laboratory services in the Life Sciences market space.
- Ability to facilitate customer conversations with business level insights to establish value and create demand, close new business, and grow existing account relationships.
- Leadership experience is a plus
- Physical Requirements include but aren’t limited to: bending, climbing, pulling, pushing, lifting up to 50lbs, visual inspections, working in extreme temperatures and around hazards.
- Haven’t done every single thing in the job description? At Trane Technologies, we are just as interested in your capabilities as your prior work experience. So, if you are excited about this role but your past work experience doesn’t align perfectly with everything in the job description, we encourage you to apply anyway. You may just be the best person for this role.