Member Experience Manager
Anytime Fitness
- Waterloo, IA
- $35,000-45,000 per year
- Permanent
- Full-time
- Robust compensation plan which will include base salary and a monthly percentage pay of all membership and training revenue
- PTO and holiday pay
- Future career opportunities within multiple Anytime Fitness locations
- Follow up on sales leads and build a pipeline of prospective new members
- Deliver pre-designed workouts to groups of 4+ members
- Program and implement individualized workouts for members
- Energize and motivate members throughout the sessions
- Build fitness attendance and retain current members/clients
- Complete fitness evaluations/consultations on all new members and training clients
- Prescribe and sell personal training packages
- Ensure safety of participants utilizing heart rate and exercise techniques
- Provide options and challenges for specific exercises to accommodate various skill levels
- Attend weekly/monthly fitness staff meetings and required educational presentations
- Support manager in membership sales and handle member concerns
- Support manager and cleaning staff in maintaining club cleanliness and overall operations of the gym
- Maintain all personal training clients’ and prospects’ information by tracking, uploading, and updating progress in Club-OS daily to better service their needs
- Follow up with personal training prospects, obtain referrals/leads from current members and prospects
- Achieve monthly sales, lead/referral, and fitness consultation goals
- Create a positive club culture by developing relationships with members, providing educational training/events
- Promote club culture and the club by using social media (the ability to market and post on Facebook, Instagram, etc.)
- Provide exceptional member service on all levels
- Actively participate in community-sponsored events and other outside opportunities to promote the club
- Network within the fitness industry and other outside industries to drive recognition and interest in the club
- Give tours to prospective member and enrolling prospects after tour process
- Provide good member service to members and prospective members and assist in resolving issues that arise.
- All other duties as assigned
- Be a team player
- Current CPR, AED and personal training certification(s) are required as is a current nationally recognized certification such as NASM or ACE
- Previous PT experience is required in either a fitness facility or private training environment
- Previous sales experience in the fitness industry
- Experience managing a successful team
- Previous experience with fitness club management software (Club O/S, Club Ready, apps like My Fitness Pal all a plus)
- Desire to be in sales and willing to call prospects and market our club and membership
- Superior communication skills (verbal & written) with the ability to connect with people while motivating them to achieve their goals
- Empathy and compassion and wanting to motivate and help members
- Must be willing to complete sales training and ongoing sales training
- Excellent communication and customer attention skills
- Must be able to safely lift and move up to 50lbs and work in a gym setting
- Competitive base salary ranging $35,000 - $45,000 based on experience with opportunity to earn unlimited sales commissions.
- Opportunity for growth & development within the company.
- Health Benefits - HRA for qualified employees.
- Paid Time Off
- Holiday Pay
- 401K
- Tuition assistance to obtain NASM Personal Training Certification
- Uniforms provided, fitness casual dress code
- Gym membership