IT Specialist
Welltower
- Dallas, TX
- Permanent
- Full-time
- Utilize Jira ticketing system to ensure that all issues are resolved in a timely manner
- Provide first response technical assistance to Welltower employees and Executive Team by phone, email and in person
- Identify, troubleshoot, research, and resolve technical hardware and software issues
- Install new computers, monitors, printers, phones, and peripherals
- Assists with IT projects and implementing new technologies; researching information as required
- Assists with patching workstations and endpoint security
- Various system administration responsibilities including managing Active Directory, Group Policy, Office 365 and Exchange Online
- Configure and manage devices using desktop and mobile device management software
- Provide IT support after hours and on weekends as needed and when required to be on the on-call schedule
- Perform all other duties as assigned
- Jira Service Management Ticketing System
- Laptops and desktops with Windows 10
- Printers and multi-function devices
- iPhones and iPads managed by MobileIron
- Office 365 services - OneDrive for Business and Exchange Online
- Okta SSO
- Active Directory
- Remote access – Zscaler VPN
- Audio and video Zoom Room conferencing
- Email security and filtering – Mimecast
- Operating System imaging and deployment
- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employer-matching 401(k) Program + Profit Sharing Program
- Student Debt Program – we’ll contribute up to $10,000 towards your student loans!
- Tuition Assistance Program
- Employee Stock Purchase Program – purchase shares at a 15% discount
- Comprehensive and progressive Medical/Dental/Vision options
- Summer Hours Program
- And much more!