Transit Dispatcher
Tohono O'odham Nation
- Sells, AZ
- $19.24 per hour
- Permanent
- Full-time
- Operates radios and transmits accurate messages to Transit Drivers.
- Receives, records, tracks, relays and responds to telephone and two-way radio messages from drivers and the public in accordance with Federal Communications Commission (FCC) transmission guidelines.
- Communicates and coordinates activities between the Health Transportation Service and the medical staff at the Sells Hospital and the Santa Rosa and San Xavier clinics.
- Receives telephone calls from clients and provides information regarding services, schedules, and routes.
- Obtains and analyzes requests for transportation, and determines eligibility and priority.
- Assures communications equipment is in working order; schedules equipment repairs.
- Retrieves and maintains patient appointment schedules from medical facilities.
- Prepares and delivers daily transportation manifest for drivers.
- Maintains patient information and eligibility listing.
- Reports accidents appropriately; collects, compiles and submits data for reporting accidents.
- Establishes and maintains an effective filing and retrieval system according to established policies and procedures.
- Enters data into database and verifies accuracy.
- Maintains and supports patients' rights, including preserving confidential patient information in accordance with patient confidentiality laws and Tohono O'odham Nation policies and practices.
- Performs other job related duties as assigned and contributes to a team effort.
- Knowledge of the Tohono O'odham culture, customs, and traditions.
- Knowledge of applicable federal, state, tribal laws, regulations and requirements, including patients' rights and confidentiality.
- Knowledge of department organization, functions, objectives, policies and procedures.
- Knowledge of locations with the districts, communities and medical facilities on the Tohono O'odham Nation and in the Tucson and Phoenix areas.
- Knowledge of standard two-way radio dispatch practices and procedures, and current FCC transmission guidelines.
- Skill in operating various word-processing, spreadsheets, and database software programs.
- Skill in evaluating a situation, making effective decision under pressure, and taking appropriate action.
- Skill in preparing operational and financial reports.
- Skill in providing superior customer service to external and internal customers.
- Skill in compiling data into useful statistical information.
- Ability to communicate efficiently and effectively both verbally and in writing.
- Ability to utilize proper radio communication techniques in accordance with FCC rules and regulations.
- Ability to operate base radio equipment and monitoring equipment.
- Ability to exercise independent judgement.
- Ability to establish and maintain positive and effective working relationships with other employees and the general public.
- Ability to interpret applicable federal, state, county and local laws, regulations, and requirements.
- Ability to maintain privileged confidential information.
- Ability to work extended hours, various work schedules and to travel occasionally.
- Ability to work independently and meet strict time lines.
- Must be able to type at least 30 WPM.
- Must demonstrate sixty percent proficiency in grammar, spelling, and math.
- Upon recommendation for hire, a criminal background and National FBI check is required to determine suitability for hire, including a 39-month Motor Vehicle Record.
- May require possessing and maintaining a valid driver's license, (no DUIs or major traffic citations within the last three years).
- If required, must meet the Tohono O'odham Nation tribal employer's insurance requirements to receive a driver's permit to operate program vehicles.
- Based on the department's needs, incumbents may be required to demonstrate fluency in both the Tohono O'odham Language and English as a condition of employment.