Operations Coordinator, Virtual Resettlement
HIAS
- New York City, NY Silver Spring, MD
- $57,500 per year
- Temporary
- Full-time
- Utilizes existing systems and assists in the development of new systems to build high-quality functionality for this new virtual program; such systems include client payment processing, fund transfer, client communication software, client tracking, monitoring protocols and forms (some in translation), internal and external reporting.
- Tracks refugee arrivals for payment processing and other administrative tasks.
- Submits requests for client disbursements to Netsuite, HIAS' payment system, and ensures transfer of funds to client through Western Union or another vendor.
- Ensures direct per capita to clients on time, tracked and documented.
- Acts as liaison with third-party vendors including Western Union, Zendesk and others.
- Educates case management team on systems relevant to their duties.
- Serves as point person when technological issues arise.
- Submits client and program reports to State Department and other program partners.
- Performs other duties as assigned.
- Undergraduate degree preferred.
- 2-3 years of relevant professional experience.
- Strong computer skills, including ability to assist in development of online systems.
- Knowledge of U.S. Refugee Program required; previous work experience at a resettlement affiliate strongly preferred.
- Knowledge of Microsoft 365 platform, including SharePoint and MS Teams, preferred; proficiency in Microsoft Excel, PowerPoint, and Word is essential.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills to maintain key relationships with program staff and external partners.
- Well-organized and detail-oriented; ability to work under pressure and meet deadlines.
- Self-starter able to manage and carry out varied functions of multi-faceted program.
- Excellent planning and organizational skills; ability to prioritize, manage time efficiently in a fast-paced work environment and remain flexible in an ever-changing landscape for refugee issues.
- Ability to work with a high degree of autonomy and accountability while being a team player.
- Travel, to include travel to insecure operating environments, may be required.