Home Lending Sales Manager I
Fifth Third Bank
- Grand Rapids, MI
- Permanent
- Full-time
- Manage a team of at least 3 loan originators.
- Manage personal and team production via local and Bancorp reporting and KPIs.
- Hold business plan reviews with sales team. Classification: Internal Use
- Build strategic and tactical plans for driving volume growth in assigned area.
- Participate in sales calls with loan originators.
- Assist departmental management in identifying possible improvements in systems and procedures.
- Ensure that loan originators provide a high level of customer service to external customers based on customer engagement data. Actively participate in ongoing efforts to continually improve customer service for both internal and external customers.
- Monitor compliance issues, including that all loan originators attend required meetings and are in compliance with state and federal regulation, as well as policies and procedures set by the bank.
- Monitor quality levels of loan originators to insure adherence to standards.
- Serve as an intermediary for loan issues with processing manager and underwriting manager.
- Perform Human Resource tasks for the team, such as exception time reporting, performance reviews, coaching, performance management, commission administration and identifying training issues.
- Recruit, hire, and train new loan officers.
- High school diploma or GED equivalent. Two/Four-year college degree preferred.
- Two to four years residential mortgage sales experience required.
- In-depth knowledge of conventional, government, and portfolio guidelines.
- Previous management experience preferred.
- Knowledge of residential mortgage processing, underwriting and closing procedures.
- Knowledge of federal lending regulations governing real estate lending.
- Demonstrated leadership, organizational, teamwork, and customer service skills.
- Must lead by example and have a high level of integrity.
- Ability to analyze policies, procedures, and guidelines in a way that maximizes productivity but protects the level of risk desired.
- In-depth sales technique/sales coaching skills.
- Strong desire to excel in a competitive environment. Classification: Internal Use
- Strong interpersonal and communication skills.
- Strong analytical and problem-solving skills are required.
- Excellent verbal, written, presentation, people, and diplomacy skills are required.
- Ability to multi-task and to be flexible.
- PC proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint). Experience with Mortgage origination systems and automated decisioning tools required.
- Ability to motivate team, work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
- This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required foremployment in this position.