Entry-Level Customer Service Representative
HealthDrive
- Framingham, MA
- Permanent
- Full-time
- Answer incoming telephone calls and provide exceptional customer service when interacting with patients, responsible parties, facilities, insurance plans and all internal and external customers.
- Triage situations by using multiple programs at once.
- Retrieve and respond to voice mail messages with 24 hours of message receipt dates.
- Follow-up on outstanding requests to ensure prompt follow-up is received.
- Assist with other duties, tasks and special projects as needed to help meet departmental objectives.
- HS diploma required; Associate’s Degree or Bachelor’s degree (or equivalent) is preferred.
- Knowledge and experience with medical terminology and prior dental, optometry, audiology or podiatry services are a plus.
- Proficient in using Microsoft Applications (Word, Excel, Outlook, etc.) and have the ability to create and update Excel spreadsheets.
- Excellent communication skills both verbal and written with the ability to handle stressful situations with a calm demeanor while providing exceptional customer service.
- The ability to work in a fast-paced, high volume call center environment and to work effectively and efficiently with both custom and “off the shelf” computer applications.
- Must be able to effectively multitask and possess excellent attention to detail with exceptional follow-up skills.
- Effectively multitask and possess excellent attention to detail.
- Excellent communication skills both verbal and written with the ability to handle stressful situations with a calm demeanor while providing exceptional customer service.
- Ability to work in a fast-paced, high volume call center environment.
- Work effectively and efficiently with both custom and "off the shelf" computer applications.
- Self-motivated with the ability to work well independently and as part of a team with minimal direct supervision.
- A proven track record of dependability/reliability with an exemplary attendance record.