Shift Manager
DND Groups, Inc.
- Noble, OK
- $13.00-15.50 per hour
- Permanent
- Part-time
- Assistant Management in executing specific aspects of the restaurant operations during scheduled shifts.
- Build a strong relationship with your crew members that fosters a positive environment for learning and team work.
- Assist the general manager and assistant manager with training and coaching of crew members to build a highly skilled and productive team.
- Model Dairy Queen and DND Group policies for your crew. Encourage your team to come together to surpass expectations in; service, performance and safety.
- Exceed guest expectations by providing; high quality of service, a clean environment, and warm friendly atmosphere. Build relationships with customers, particularly regular or preferred patrons.
- Accept direction from the Assistant Manager, General Manager, District Manager, Director of Operations and the VP of Operations.
- Handle routine customer complaints, taking prompt and appropriate action to resolve the problem and ensure that each dissatisfied customer leaves happy.
- Understands the importance of speed of service and resolving bottlenecks in workflow.
- Ensure that the restaurant is adequately organised and staffed through proper task assignments and break rotation during both peak and non-peak periods.
- High School diploma or equivalent required.
- Minimum 6+ months of high volume quick service restaurant experience required. The ability to move, perform and respond quickly under pressure and for long periods of time is essential.
- Ability to perform the functions of each crew position, including; customer service, product preparation, cash accountability, drive-thru and back-line food preparation.
- Possesses the leadership qualities necessary to coach crew on restaurant policies, standards, and customer service.
- Strong knowledge and application of safe food handling practices.
- ServSafe® certified or approved equivalent.
- Strong hospitality and customer service skills.
- Ability to work in and out of different temperature ranges, stand for long periods of time, work around possible allergens, and lift up to 50 pounds.
- Flexible schedule
- Paid training
- Employee discount
- Hourly Pay: $13.00 to $15.50 per hour following training.
- Hours Available: 20 to 35 hours per week