Scheduling Specialist Level 2
Deaconess Health System
- Evansville, IN
- Permanent
- Full-time
- Onsite children's care centers (Infant through Pre-K)
- Tuition reimbursement
- Free access to fitness centers, where health coaches are available to help with workout plans
- Career advancement opportunities
- Competitive pay, shift and weekend incentives, yearly opportunities for pay increases and bonuses
- Provides Scheduling Services:
- Maintains patient confidentiality in all activities and at all times. Adheres to HIPAA regulations
- Schedules all advance procedures with physicians, physician's offices, and/or appropriate departments including but not limited to specialty areas.
- Schedule patient appointments within the Health System Electronic scheduling system (EPIC) and online via Deaconess.com website.
- Serve as a physician finder 'sales' expert by understanding all available options for providers accepting new patients and successfully connecting new patients to the health system with a WOW experience
- Conduct physician referrals and provide appropriate physician finder information per policy.
- Maintains up-to-date knowledge and application of files, i.e., physician privileging, procedural, and block scheduling.
- Enter into computer system, and communicate to appropriate departments.
- Communicates, coordinates and schedules for the placement of patients as directed.
- Schedules and reschedules appointments
- Be proficient on cadence scheduling platforms
- Exhibit the ability to multi-task and address requests in a timely and organized fashion.
- Updating patient demographics: name, phone, address, emergency contacts, email, employer info etc.
- Financial Assistance
- Handle and own patient inquires that the specialist receives via telephone by updating the accounts appropriately via registration for future account accuracy in billing, etc
- Identifying and creating guarantors
- Be proficient at coverage training and pass coverage accuracy test yearly
- Locating the coverage and determining if the clinic takes this insurance coverage for each office within Deaconess Clinic
- Future state: Running RTE for coverage eligibility
- High school diploma or general education degree (GED) required.
- One or two years' clerical/secretarial experience.
- One to three years of experience in a physician office, hospital registration, or hospital billing preferred.