Veterinary Customer Service Representative

• Standing and greeting clients with enthusiasm
• Answering a multi-line phone system.
• Maintaining accurate patient record keeping using paperless software.
• Following proper hospital policies and procedures.
• Gather client/patient history and educate on annual care.
• Schedule daily appointments, confirm and organize next day procedures/surgeries.
• Outline costs and fees in a positive light while supporting hospital payment policies.
• Processing of incoming emails including distribution and answering of emails.
• Process online pharmacy platforms and facilitates timely responses.
• Ensure comfort of clients and patients during wait times, explain any delays to clients, ensure clients and patients are seen and treated in a professional, timely, and competent manner.
• Work with doctors, technicians, and practice manager to ensure patients and clients receive the best care.
• Monitor housekeeping and clean-up duties to ensure hospital (lobby, front desk, exam rooms, bathroom, food shelves, etc.) areas are clean, and properly stocked.
• Coordinates with the Practice Manager on client issues, facility repairs, and ordering maintenance of front desk equipment as needed.

• High school diploma or GED required
• Great communication and organizational skills
• Strong customer service skills
• Ability to be an empathetic listener
• Ability to deescalate uncomfortable situations to ensure guest satisfaction
• Understand and be able to use and troubleshoot, computers, tablets, email, and have a basic understanding of the Microsoft Office Suite of programs.
• Must love animals and not be afraid of pets
• Must be able to stand from sitting, walk, sit, and move freely for extended periods of time
• Veterinary Experience (Preferred)

Pathway Vet Alliance