Field Service Technician
Raymond West
- Portland, OR
- $22.90-54.94 per hour
- Permanent
- Full-time
- Repair all types of equipment that Raymond West sells and services.
- Maintain a profitable billing level.
- Communicate with assigned Field Supervisor.
- Complete all paperwork transactions in a timely, neat, accurate and orderly fashion.
- Communicate all options to customers before proceeding with work.
- Have the necessary tools to perform repair and scheduled service work.
- Complete jobs within quoted time limits when applicable. Maintain a clean and orderly (inside and outside) vehicle.
- Maintain an accurate assigned parts inventory, if applicable.
- Maintain good working knowledge of customers and equipment in assigned areas.
- Maintain an acceptable driving record as established by the company’s insurance carrier.
- Account for 100% of available time during working hours.
- Must follow safety procedures and use good judgment in regard to safety.
- Must be willing to work out of town as necessary.
- Establish a positive rapport with customers.
- Perform other specific duties and projects as assigned by the Service Supervisors or Managers.
- Excellent written and verbal communication skills
- Ability to read, write and speak English fluently.
- Excellent Organizational Time Management skills
- Proficient in Microsoft office Suite and similar software
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to speak effectively before groups of customers or employees of an organization.
- Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
- Ability to deal with customers on a face-to-face basis.
- Must have working knowledge of basic D.C. electricity, basic A.C. electricity, internal combustion, and diesel engines.
- Ability to write routine reports and correspondence.
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
- Must possess a valid driver’s license with no more than the allowable level of points on record, if applicable.
- Maintain personally owned tools according to approved minimum tool list.
- Maintain additional tools as required by duties and certification level.
- Must have working knowledge of hydraulic systems.
- Must have mechanical abilities.
- Must maintain a clean, neat, and professional appearance.
- High school diploma, general education degree (GED) or equivalent.
- Minimum of 3 years breakdown experience or comparable service experience; or equivalent combination of education and experience.
- This position will be based in the field and require daily travel within assigned territories.
- Technicians will be provided a company vehicle and a company Fuel Card to pay for vehicle expenses.
- Must be able to be insured by Raymond West.
- Position is non-sedentary.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- The employee is regularly exposed to moving mechanical parts.
- Position will be required to go onto job sites to perform duties where construction is underway.
- The employee must frequently lift and/or move up to 50 pounds.
- The position will require employee to use hands to finger, handle, or feel and reach with hands and arms.
- Position requires the employee to climb/balance/stoop/kneel/crouch and crawl.
- The employee is frequently exposed to outside weather conditions and risk of electrical shock.
- The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration.
- The noise level in the work environment is sometimes loud.
- The hourly range for this position is $22.90 - $54.94. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.