Public Safety Dispatcher - Public Safety - 40 Hours - Day Shift
Beth Israel Deaconess Medical Center
- Cambridge, MA
- Permanent
- Full-time
- Responsible for maintaining a constant presence within the Protection Services console.
- Ensures all hospital keys, radios are accounted for at the beginning and end of each shift
- Maintains a Daily Operations Journal, Documents all Protection Services activity
- Maintains Lost and Found items log. Records all items given over to Protection Services and makes attempts to contact the owner of fund property in a timely manner whenever possible.
- Answer all incoming calls on hospital phone lines, emergency call boxes and hospital intercoms.
- Dispatch Security/Parking staff for assistance at all entrance/exit gates.
- Monitors all hospital cameras and report any suspicious activity to Protection Services staff.
- Maintains a positive attitude while assuring that those individuals who enter the Emergency Department via the entry door have business within the Emergency Department.
- Must possess excellent communication skills. Have the ability to read, write and speak clearly and concisely. Be able to relay factual information immediately via two way radio or telephone.
- Possess the ability to maintain a calm demeanor during stressful, demanding situations. Be able to verbally deescalate individuals in person, on the telephone or through the hospital intercom system.
- Adequate reading, oral, and written communicative skills, normally acquired through the completion of a high school diploma or G.E.D. equivalency.
- One year of related work experience.
- Valid Massachusetts driver's license preferred.
- Good decision-making ability in stressful/emergencies.
- Ability to pass and maintain certification in CPI (Non-violent crisis intervention).