Full time Beauty Advisor, Charlotte Tilbury - Nordstrom Boca Raton, FL
Charlotte Tilbury
- Boca Raton, FL
- Permanent
- Full-time
- Sales
- Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)
- Communicate and manage agreed goals.
- Responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
- Customer Service
- Manage customer queries, through the use of sound judgement and achieving positive outcomes
- Take every opportunity to extend exceptional customer service beyond the in-store experience
- Analyze business performance and proactively plan strategy within day to day business and events.
- Consistently promote the Tilbury Touch to the team and customers.
- Lead by example always to promote the Tilbury Touch and exceptional customer service
- Create and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaborative management style
- Ensure that the counter is ‘customer ready’ from open to close of business
- Maintain the required inventory levels and accurate stock files
- Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
- Maintain technology on counter
- Raise operational issues for resolution in a timely manner
- Store and Retail Partner Relationships
- Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
- Schedule team to optimize coverage according to customer flow
- Maintain excellent counter hygiene standards
- Maintain the store standards and policies at all times