Customer Service Specialist / Registered Representative

• Develop and maintain high-touch positive relationships with clients and clearing firms
• Onboard new day trading accounts
• Help resolve trade and platform issues
• Reply to customer service live chat and emails
• Manage phone inquiries, emails and chats in a courteous, polite and efficient manner
• Provide details and analysis of chatroom trends and backup for locate requests
• Generate sales leads
• Demonstrate understanding of quotes, markets, financial instruments, and trading concepts
• Demonstrate the ability to process status reports, verify transactions and perform calculations to understand buying power
• Establish proficient understanding and usage of order entry system, account management and quote software.
• Assist internal brokers resolving customer service questions and issues
• Work cooperatively and effectively with others, demonstrate ability to function in a team environment
• Adhere and comply with Company policies, procedures and compliance per FINRA/SEC regulations.

• The successful Registered Rep must be able to work as a collaborative team member in a fast paced and interactive environment.
• Strong understanding of market terminology.
• Must be able to communicate both verbally and in writing in a clear and precise manner.
• Detail oriented, accurate and ability to multi task
• Ability to work with a sense of urgency

• Minimum 2+ year’s stock option brokerage experience preferred.
• Strong understanding of margins, equities and options.
• Excellent analytical skills and math aptitude.
• Active Series 7 and Series 63 licenses preferred (will sponsor).

• Bachelor’s degree preferred.

Regal Securities, Inc.