Ticket Service Representative
ASM Global
- Pembroke Pines, FL
- Permanent
- Part-time
- Greet all guests in a positive, professional and a friendly manner.
- Ensure all guests needs are exceeded by offering assistance for seating selections.
- Provide an individualized and consistent level of quality customer service.
- Proactively anticipate all guests’ specific concerns regarding their purchase, directions, stadium information and schedule of all events.
- Accurately organize and distribute “Will Call” tickets to guests.
- Troubleshoot all ticket concerns in a prompt, courteous and professional manner.
- Speak in a professional manner via phone/in-person with guests, fans & staff.
- Work cooperatively with all staff members.
- Attendance and punctuality are vital, as well as adjusting to a flexible schedule to accommodate meeting the minimum requirement of 80% schedule availability on event days.
- Understand and adhere to ASM Global employee policy and procedures.
- Other duties as assigned.
- High School Diploma or equivalent.
- Customer service experience.
- Must have a positive attitude and possess exceptional communication skills.
- Requires attention to detail and the ability to adapt in dynamic, difficult and stressful situations.
- Must have the ability to anticipate needs, assess situations and act accordingly.
- Work in a fast-paced environment.
- Work independently, exercising judgement and initiative.
- Remain flexible and adjust to situations as they occur.
- Strong computer and tablet skills.
- Spanish is a plus but not required.
- Ability to work as a team player.
- Operate computerized ticketing system and standard office equipment.
- Knowledge of Ticketmaster Host and/or TM1 Sales is an asset but not required.
- May require standing for long periods of time during each event.
- Performing work through repetitive eye/hand coordination.
- Noise level in the work environment is usually moderate.